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Transformation Process Manager

United Parcel Service | ATLANTA GA 30328 USA | Full Time | Posted: 10/11/2019

Job Descriptiontop

The Process Excellence Manager will be responsible for working with teams to design and communicate future state processes for global adoption. The future state design construction will be inclusive of creating the desired customer experience, enablement of the experience through technology and the development of people based processes. In addition, the Process Excellence Manager will develop process documentation, work procedures and communication materials.

The ideal candidate will have experience interviewing and observing individuals to document current state global processes, proven ability to challenge team norms to optimize a streamlined future state process enabled by technology. In addition, the ideal Process Excellence Manager will have experience applying Lean Six Sigma concepts in order to show measurable improvements to process performance, cost reduction and improved customer satisfaction.

Responsibilities and Duties

  • Engages directly with project teams to document current state process maps and procedures inclusive of required variations due to legal or contractual requirements
  • Facilitates teams through a Customer Journey Map or process mapping workshop to develop an optimized future state experience and design
  • Identifies and defines key performance metrics for a process
  • Creates the future state design incorporating technological enhancements, mistake proofing and failure proofing concept
  • Works with IT to build business and functional requirements
  • Documents processes proficiently to convey them in a user friendly format to increase process adoption of the future state
  • Communicates and trains the future state processes to operators and users of the new processes
  • Holds supplier partners accountable to documentation standards
  • Interfaces with senior functional business leaders, program managers, subject matter experts and front line team members across the organization
  • Leads training sessions to facilitate adoption of the process across the organization

Knowledge and Skills

  • 5+ years' professional experience driving process improvement within business functions (Human Resources, Finance, Accounts Payable, etc.)
  • Knowledge of continuous improvement disciplines (i.e. Lean Six Sigma and Design Thinking) with practical application experience
  • Experience in the development of training and communicating process changes to an organization
  • Demonstrated ability to document processes and work procedures
  • Knowledge of process documentation tools (i.e. Bizagi, Blueworks, Visio, etc.) along with documentation best practices of knowledge management methods
  • Ability to dissect a process into an organized approach and quickly form a hypothesis against which to pilot and experiment
  • Demonstrated ability to plan and run webinar training and workshop events
  • Ability to communicate effectively and succinctly, both verbally and on paper
  • Highly developed relationship-building skills to foster effective working relationships across sponsors, project manager, suppliers and team members
  • Combination of out-of-the-box thinking and ability to question the status quo and generally accepted beliefs
  • Comfortable with ambiguity and change, and working with individuals from diverse backgrounds
  • Self-motivated, enthusiastic and deadline driven
  • HR process experience - Preferred
  • Green Belt certification - Preferred

Job Detailstop

Location ATLANTA, GA, 30328, United States
Categories Business Management/Consulting

Location Maptop

Contact Informationtop

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Job Code 2010182666

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