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General Manager

CertaSite | Toledo OH 43528 USA | Full Time | Posted: 06/11/2024

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We are looking for a General Manager, who will be responsible for driving revenue and EBITDA growth for a branch or multiple branches. This role is accountable for leading our teams and ensuring jobs are being completed on-time, correctly and to the satisfaction of our customers. You will collaborate with service managers, shop and support staff, technicians, customers, sales, engineers and others to help deliver best-in-class CertaSite service. This is a fast paced and demanding role with high visibility within the company.


  • Pay range $85,000-95,000 annually + bonus
  • Education & Certification reimbursement program
  • Referral bonuses starting at $1,000 per referral
  • Comprehensive medical plan options, including dental and vision
  • 401K plan with company match
  • Generous paid time off, paid holidays, and paid parental leave
  • Management opportunities
  • Company giveaways
  • Opportunities for community service and charity involvement
  • Work at a mission-driven company, focused on people
  • Continued growth and expansion into new markets and products and services


  • Manage systems delivery process from order receipt to project completion
  • Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets
  • Lead billing and costing meetings for all projects. Control inventory. Plan effective strategies for the financial well-being of the company
  • Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures
  • Establish organizational structures. Delegate tasks and accountabilities including hiring, development, productivity, employee engagement and disciplinary responsibility
  • Coordinate and monitor the work of subcontractors to ensure professional quality, timely and cost-effective installation and delivery process. Monitor performance and implement improvements
  • Monitor, manage and improve the efficiency of support services such as efficient maintenance of project paperwork to include contracts, revisions, estimates, work drawing and specifications. Facilitate coordination and communication between support functions
  • Strategic Input and Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operation plans
  • Leadership role in developing, implementing and measuring standard work in our installation and service businesses
  • May plan and support sales and marketing activities
  • Owns complete project delivery process from point of signed sales order, through technician/sub-contractor, installation and customer sign-off and billing
  • Responsible for expanding customer base and growing Service agreement base
  • Works with the legal department to ensure full compliance with company contract requirements
  • Engage in regular communications with sales, customers and vendors to ensure total customer satisfaction


  • Bachelors Degree in a related field or relevant related experience will be considered.
  • 5 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry


  • Masters Degree
  • 7 + years of leadership experience within the life safety industry with previous Business Growth P&L responsibility
  • NICET Level 1 & 2 Certified
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge of financial and accounting principles and practices
  • Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
  • Superior management skills, excellent time management, planning, and forward-thinking skills
  • Must demonstrate ability to work with and influence peers and management
  • Expert familiarity with applicable codes (i.e., NFPA)

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. Its all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

  • Passionate We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
  • Impactful Our work makes a real difference in the world. We literally save lives, but thats just the beginning.
  • Innovative We believe there is always a better way. We dont stop until we find it.
  • Genuine We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Available for occasional business travel, which may include nights and weekends, physical requirements may include, but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Detailstop

Location Toledo, OH, 43528, United States
Categories Manufacturing/Production/Operations

Location Maptop

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Job Code 3079416

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