Why Work for Strong Thorne Mortuary?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life's challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is the primary contact for client families and is accountable for performing a variety of tasks during funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Essential Functions

• Meets with client families to listen and assist in arrangements personalized memorial services, under direct supervision of a licensed funeral director.
• Understands and implements Company provided training to ensure all client families recognize service and merchandise options.
• Conducts and attends services and visitations on a regular basis.
• Utilizes systems to review merchandise options, enter contracts, and complete necessary forms, without supervision or assistance.
• Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.
• Under direction of licensed Funeral Director and/or Embalmer, participates in preparation of the deceased (dressing, applying makeup and casketing).
• Assists with placing caskets or remains in visitation area, setting up room to comply with client family wishes, including adjusting light fixtures and arrangement of flowers or plants.
• Directs and ushers families and services attendees to and from the location of the funeral service.
• Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.
• Supervises and assists in the transportation of client family to ensure a timely departure and arrival.
• Arranges and coordinates shipment of deceased to and from other cities and locations.
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.
• Acts to improve market share through participation in community events, groups and/or organizations.
• Receives input and guidance from Funeral Director on services and paperwork.
• Ensures proper paperwork, including permits and certificates, are timely in accordance with relevant laws and regulations.
• Answers questions and assist with serving the needs of the client families.
• Works on-call /first-call, as needed.
• Identifies and remedies all hazards on grounds.
• Other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Four-year degree or equivalent combination of education, training and experience preferred.
• Attendance or enrollment in Funeral Director/Mortuary School preferred.
• At least 1-year experience in funeral arranging.
• Valid state issued driver's license in good standing and acceptable driving record.

Additional Eligibility Qualifications

• Able to read, write and speak English fluently. Bilingual is a plus.
• Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
• Ability to work independently with little or no supervision.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 75 pounds and may be required to lift to 100 pounds.
• This position may also require power reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low
• Overtime is sometimes necessary or required.

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.