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Technical Support Engineer

ENSCO Inc. | Belmont MA 02479 USA | Full Time | Posted: 06/11/2024

Job Descriptiontop

ENSCO Rail Australia Pty Ltd is seeking a Technical support Engineer to join their team located in Belmont, Western Australia in support of the ENSCO Rail high-speed, real-time track inspection systems supplied to the international railway market. This position requires a self-motivated, multi-talented person to work both in the office and in the field. The position will suit someone with a background in a service and support role for instrumentation and measurement systems who is interested in, or already works in the rail industry. Suitably motivated graduate engineers would also be considered for this position.


Responsibilities will include, but are not limited to:
  • Conduct work between various domestic and international customer sites (up to 50% of the time) and the ENSCO Rail Australia office in Belmont, Perth
  • Provide field service and support including equipment installation, calibration, troubleshooting, configuration, maintenance, and repair of specialised measurement equipment on railway vehicles.
  • Carry out the assembly, test, debug, and repair of electronic hardware, cables, component chassis wiring, sensor assemblies, and associated computer equipment.
  • Install and configure computer hardware and software.
  • Provide routine analysis of measurement data and generate customer reports.
  • Manage phone and email technical support inquiries (Helpdesk) from ENSCO's office in Perth..

Job Requirementstop

Qualifications Desired
  • Experience with optical and inertial sensors
  • Experience with relational databases such as MySQL and MS SQL
  • Experience with ETL and data warehouse concepts
  • Previous rail experience preferable

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Qualifications Required (Skills)
Degree in Electronics or Electrical Engineering, or equivalent with 3+ years of relevant experience in a service/support role
  • Excellent written and verbal communication skills
The successful candidate will be able to perform the following:
  • Effectively communicate with customers by telephone, email, and in person
  • Diagnose and resolve system problems, following up as needed to a satisfactory resolution
  • Work independently and safely in a rail environment at customer sites
  • Understand electrical and mechanical drawings and procedures
  • Carry out the installation of electro-mechanical equipment using basic hand/power tools
  • Install, configure and test ENSCO and 3rd party software on Windows and Linux platforms
  • Configure computer systems, software, and networks.
  • Effectively use electrical test equipment (e.g. multi-meters, oscilloscopes) for testing and troubleshooting equipment to component level
  • Able to balance deliveries and support for multiple customers with minimal supervision.
  • Meet the occupational medical requirements for a safety-critical rail worker.
  • Work 12-hour shifts as necessary when on field assignments.
The selected candidate may be required to submit to fingerprinting, drug screening, and additional background investigations in connection with this position.
Division Description
ENSCO Rail Australia is recognized globally as a leading provider of railway infrastructure inspection technology. Our products and services are provided to governments and railways in more than 12 countries on five continents. ENSCO Rail Australia work helps prevent train derailments and has a significant impact on the protection of human life, the environment and the economy.

Our team of more than 145 staff supports leading-edge technology projects in many exciting areas:
  • Sensor systems integration: inertial, positioning (GPS/RFID), laser scanners, imaging (line scan, area scan, thermal), ultrasonic, ground penetrating radar, LIDAR
  • Autonomous deployment of sensors, positioning systems and wireless communications on active rail cars to inspect railways
  • Machine vision algorithm development to detect conditions traditionally inspected by humans
  • Enterprise web-based data management systems to display, report and conduct big data analytics

ENSCO Rail Australia is an exciting place to work and grow with many key benefits for technical staff, including:

  • Innovation Fridays: Staff is given time to create and experiment with new processes, best practices, and technologies in their field.
  • Involvement in all levels of the design and development process: Significant experience is gained that is not always available at larger companies that typically reserve serious engineering tasks for more seasoned staff.
  • Direct exposure to customer management, financial management and business development.

Working in ENSCO Rail Australia provides a means to acquire a wide range of practical skills and experience in a short period of time, work on exciting and ground-breaking technology projects that impact transportation safety and offers domestic and international travel opportunities if desired.

ENSCO Rail Australia provides a stimulating, collaborative, multi-discipline environment with coworkers from diverse technical and cultural backgrounds working together to make the world a safer place. Come join a stable and growing company and experience the reward of seeing the results of your work make a real impact on solving some of the world s most challenging problems.


Strength in Diversity
ENSCO, Inc. and its wholly owned U.S. subsidiaries are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Job Detailstop

Location Belmont, MA, 02479, United States
Categories Logistics/Transportation

Location Maptop

Contact Informationtop

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Job Code 3512513

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