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Loan Servicing Specialist 3

Wells Fargo | Phoenix AZ 85099 USA | Full Time | Posted: 01/21/2020

Job Descriptiontop

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network.  Initial contact with you will be made via e-mail.  Please check your e-mail regularly for updates.  If you plan to be away from the office, update your contact information to include your personal email to ensure you do not miss communication through the selection process. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally.  Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital.  We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Commercial Lending Services (CLS) Auto provides commercial loan servicing support for dealer clients of Wells Fargo Auto.  Servicing products include floor plan, revolving, term, and real estate loans/lines.  CLS provides customer service through direct interaction with internal dealer clients as well as internally working with the Commercial Auto client teams.
The Loan Servicing Specialist 3 position will be responsible for reviewing, researching, processing, and responding to basic to moderate written and phone inquiries from dealer customers, auctions, and internal partners pertaining to Commercial Auto floor plan and nonfloorplan loans and various areas within loan servicing.
Some functions include: floorplan loan review and advances, payment and invoice research, inventory takeovers and payoffs, researching and analyzing problems and recommending solutions; conducting periodic audits of files; Input data and process information into multiple systems of record; may also coordinate loan disbursements in accordance with loan documentation; may perform procedures related to advances and pay downs, and processing of payment requests. Within the commercial business is responsible for payment processing, check disbursements, imaging and document management.
Schedule: Monday – Friday; 8am – 5pm with a rotation of 8:30am – 5:30pm during day light savings. Hours may change in the future due to business needs.

***Job posting may be removed earlier than stated close date due to volume of applicants.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

Desired Qualifications

  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Experience delivering results in a fast-paced, deadline driven environment
  • Auto finance experience
  • Exposure to Wells Fargo AFS (Automated Financial Systems)
  • Exposure to Wells Fargo SHAW (System of record for packages and loan products)

Other Desired Qualifications
  • Knowledge of Commercial Auto
  • Ability to influence and drive for results and process improvement
  • Possess a high level of drive and enthusiasm
  • 1+ year of research experience of commercial auto loans
  • Commercial Lending Services (CLS) documented processes experience


Street Address

AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Phoenix, AZ, 85099, United States
Categories Accounting/Bookkeeping/Finance

Location Maptop

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Job Code 5524395

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