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Senior Assurance Consultant

Wells Fargo | Chandler AZ 85249 USA | Full Time | Posted: 01/21/2020

Job Descriptiontop

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.  

Wells Fargo Virtual Channels - Contact Center Business Assurance Support Team
The Business Assurance Support Team serves as the Contact Center's primary point of contact for risk management activities in the business, including supporting Self-Assurance Activities. Self-Assurance Activities are designed to ensure controls are operating as intended. These activities help process owners understand and remediate control issues and risks within their business processes.

The Role
There are three (3) positions available on the Self-Assurance Activities (SAA) sub team within Contact Center Business Assurance Support. These positions will be the Sr. most consultants on the SAA team. The consultants will provide leadership across each Self-Assurance function (Coordination, Design, and Testing) and associated processes. The candidates should have experience in either audit, risk, control design and testing, and/or compliance. These consultants will partner extensively with LOB leadership, process owners, process SME's, control owners, technology/data/reporting/analytics teams, and front line Control functions/Operational Risk/Compliance to ensure all program and policy requirements are met and SAA's are adequately designed and tested to identify control issues.

The primary responsibilities for this role may include but are not limited to:

  • Provide leadership and guidance to other team members. Provide workflow coordination and assignment.
  • Provide on-going reporting and monitoring of respective functions.
  • Lead strategic efforts to continuously improve the SAA lifecycle and processes. 
  • Create and deliver presentations to a wide range of audiences; train team members on SAA's including design and testing.
  • Support the most complex SAA's within the portfolio. 
  • Oversee and participate in the coordination of the end-to-end SAA lifecycle.
  • Oversee and participate in the design of SAA's. Ensure the design can withstand scrutiny from internal external tests and reviews.
  • Oversee and participate in execution of SAA control tests to identify exceptions, error rates, and testing conclusions. Document and preserve tests results and evidence. Escalate exceptions and issues to peer teams for Issue Management and remediation.
  • Participate in discussions with control owners and risk partners on how to improve control weaknesses and design based on knowledge gathered from design and tests.
  • Perform and lead peer reviews of SAA design and testing execution results.
  • Oversee and participate in quality reviews of risk and control information to ensure an effective SAA can be designed around the control. Escalate recommendations for quality enhancements when problems are identified.
  • Pursue automated and efficient solutions whenever possible and assist in associated design and execution.
  • Participate in business process mapping discussions to influence the quality of documentation and structure related to risk and controls to prevent downstream impacts to the SAA lifecycle.

PLEASE NOTE: other locations in the larger Wells Fargo footprint may be considered.

Required Qualifications

  • 3+ years of audit, regulatory compliance or risk management experience
  • 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

Desired Qualifications

  • Experience testing policy and procedures/control testing
  • Ability to articulate complex concepts in a clear manner
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to think creatively to find innovative solutions to complex analytical questions
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Leadership experience including; coaching, training, and mentoring
  • Experience determining the root cause of identified issues
  • Strong analytical skills with ability to draw conclusions and translate findings

Other Desired Qualifications
  • Six Sigma certification a plus
  • Risk, Compliance and Audit certifications a plus
  • Experience in Control Design, Control Testing or Control Assessments- and with Technology and Control Automation
  • Financial regulatory experience a plus
  • Experience building programs, methodologies, and processes to support business assurance and governance
  • Ability to translate complex risk processes, terms, and requirements into easy to understand concepts and actions

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

SD-Sioux Falls: Min: $97,700 Mid: $139,500
AZ-Chandler: Min: $108,500 Mid: $155,000
MN-Minneapolis: Min: $108,500 Mid: $155,000
OR-Hillsboro: Min: $108,500 Mid: $155,000
CA-El Monte: Min: $119,400 Mid: $170,500
TX-Westlake: Min: $108,500 Mid: $155,000
NC-Charlotte: Min: $108,500 Mid: $155,000
IA-Des Moines: Min: $108,500 Mid: $155,000

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
TX-Westlake: 1301 Solana Blvd - Westlake, TX
IA-Des Moines: 800 Walnut St - Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
SD-Sioux Falls: 4811 N 4th Ave - Sioux Falls, SD
OR-Hillsboro: 6305 NE Bennett Street - Hillsboro, OR
CA-El Monte: 9000 Flair Dr - El Monte, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Chandler, AZ, 85249, United States
Categories Accounting/Bookkeeping/Finance

Location Maptop

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Job Code 5524376-2

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