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Fraud & Claims Ops Spec 2

Wells Fargo | Chandler AZ 85249 USA | Full Time | Posted: 01/28/2020

Job Descriptiontop

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.
The ATM/Debit Card Claims (ADCC) group is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision-making skills, and research skills to become part of a dynamic team providing exceptional customer service.
Successful candidates can work well in a fast paced, quality oriented work environment.  This position requires the review and resolution of ATM/Debit Card Non-Fraud claims that have been filed by our customers.  Duties include but are not limited to: Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency. Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute.  Use Visa and Regulation E guidelines to recover funds for customers in a timely manner.  Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim.  The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes.
This position will start on March 9th, 2020. Your success in this position is critical especially during the first five weeks of paid training held Monday - Friday 8:00am - 5:00pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.
Schedule:  Mon-Fri 9:30-6:30pm.

Location: 2850 S Price Road Chandler, AZ 85286
  • You will have opportunities to participate in programs established to help you achieve your career and development goals
  • Progressive Career Path: Fraud & Claims Ops Specialist 2, Fraud & Claims Ops Specialist 3, Fraud & Claims Ops Specialist 4,  Fraud & Claims Analyst 1 & 2
  • Benefit packages include Medical, Dental and Vision Plans for team member and family!
  • 401k – up to 6% company match!
  • New Team members may be eligible to receive up to 30 paid days off annually, to include 10 bank holidays and 2 personal holidays
  • Team Member Referral Program - Refer an external candidate that turns into a full-time team member (30 or more hours) to receive a referral bonus!!
  • Tuition Reimbursement Opportunity!

Required Qualifications

  • 6+ months of customer service or military experience; or an AA/AS degree or higher

Desired Qualifications

  • Experience with Regulation E
  • Experience with ADCC (ATM/Debit Card Claims) Non-Fraud claims management
  • Knowledge and understanding of VISA operating rules and chargeback guidelines
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to interact effectively and confidently with senior management
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Ability to resolve and work through escalated and complex customer issues
  • General ledger experience
  • Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

Street Address

AZ-Chandler: 2850 S Price Road - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Location Chandler, AZ, 85249, United States
Categories Manufacturing/Production/Operations

Location Maptop

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Job Code 5529232

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