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Quality Assurance Analyst 3

Wells Fargo | Manila KY 41238 USA | Full Time | Posted: 02/21/2020

Job Descriptiontop

About Wells Fargo

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

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About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the role

The role of QAA3 is to perform QC of the work completed by the Operations team members. He/She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities. Team member is also responsible to perform the review the auditor responsibility, do second level review in the future state, provide MIS reporting, if needed for the positions, and perform training and feedback. Besides performing QC, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.


  • Reviewing all supporting documentation through all milestones of the issue lifecycle (Issue Identification, Root Cause and Planning, Plan Approval, Execution, Closure). Know and understand Customer Remediation CoE and Issue Management Policies
  • Identifying policy/procedure gaps through all review
  • Utilize reporting to identifying trends within QC scoring requirements
  • Training newly hired Quality Assurance Analysts
  • Proactively identifying risks and opportunities in the Customer Remediation COE processes and working closely with the Leadership in Quality and operation leaders to drive quality and compliance.

Market Skills and Certifications

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  • Bachelors degree
  • At least 2 years of relevant experience
  • Amenable to work on night shift/ shifting schedules
  • Amenable to be assigned in McKinley Hill, Taguig City

We Value Diversity

oQ.ClassName != 'jobdescriptionInJobDetails'" ng-class="oQ.ClassName" j-query="html(oQ.AnswerValue)" class="answer ng-scope section2LeftfieldsInJobDetails jobDetailTextArea">At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Job Detailstop

Location Manila, KY, 41238, United States
Categories Quality Assurance/Safety

Location Maptop

Contact Informationtop

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How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
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Job Code 45388BR

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