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Account Resolution Spec 1

Wells Fargo | Manila KY 41238 USA | Full Time | Posted: 09/13/2019

Job Descriptiontop

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.


Market Job Description

oQ.ClassName != 'jobdescriptionInJobDetails'" ng-class="oQ.ClassName" j-query="html(oQ.AnswerValue)" class="answer ng-scope section2LeftfieldsInJobDetails jobDetailTextArea">About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.

About the role
The objective of a collector is to assist our customers be financially stable by providing payment options that will help their accounts be current. Collectors must always provide options depending on the customer needs and ability to pay. Collectors should also adhere to operational, procedural and regulatory laws and processes.

Responsibilities

 

  • Interact with customers by telephone to provide and/or gather more complex information and determine reason for delinquency Evaluates customer’s financial situation and negotiates for full payment or creates terms for repayment
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken Entry level collector; generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.
  • Understands State and Federal regulations governing collection practices.
  • Knowledgeable of how to interpret and document information from various sources within the company's computer systems.
  • Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current.
  • May be responsible for skip tracing and/ or collateral analysis.
  • Refers more complex issues to higher level Collections staff.


Market Skills and Certifications

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  • At least 2 years of tertiary education
  • At least 1 year of working experience as a collections specialist in a BPO environment
  • Preferably, with working experience in a financial campaign
  • Demonstrate ability to utilize negotiation skills, overcome objections, exude confidence in handling disputes, and work in a fast-paced environment
  • Knowledge of Collections state laws FDCPA, Mini Miranda and TCPA 
  • Willing to work in shifting schedules
  • Willing to work in McKinley Hill, Taguig City

We Value Diversity

oQ.ClassName != 'jobdescriptionInJobDetails'" ng-class="oQ.ClassName" j-query="html(oQ.AnswerValue)" class="answer ng-scope section2LeftfieldsInJobDetails jobDetailTextArea">At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

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Job Detailstop

Location Manila, KY, 41238, United States
Categories Security/Protective Services

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Job Code 41297BR
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