View Job

Wholesale Operational Risk Consultant, Wholesale Control BPRM/RCSA Program Design

Wells Fargo | Des Moines IA 50981 USA | Full Time | Posted: 08/16/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally.  Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital.  We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

The Wholesale Control organization sits within Wholesale Banking and operates as front-line risk management. The mandate of the Wholesale Control organization is to identify risks, design and implement controls, and execute and monitor the controls to ensure they are working effectively to manage risk for Wholesale Banking businesses and customers. This will create an integrated holistic view of risk for Wholesale Banking by aggregating risks across risk types and lines of business. 

Line of Business Control Groups

  • Risk Control Groups
  • Governance and Programs
  • Analytics, Reporting, and Administration
  • Control Strategy and Transformation

These functions partner and engage with the Wholesale lines of business, our Independent Risk Management organization, Wells Fargo Compliance, and Wells Fargo Audit Services to advocate and ensure alignment in scope, purpose, expectations, and execution of the Wholesale Control programs and operations.

The Wholesale Operational Risk Consultant is responsible for enabling Program Design roll-out for the Wholesale Business Process Risk Management (BPRM) and Risk and Control Self-Assessment (RCSA) programs by effectively managing in-take of requests from multiple key stakeholders at the Wholesale and Corporate level.

Key responsibilities of this job include working with various key stakeholders throughout the organization (within and outside the Wholesale group) to analyze, triage, and execute the following Operational Risk program components:

  • Coordinate and effectively manage relationships with various key stakeholders (cross-programs), including Corporate Risk Programs, Front Line Risk Partners, LOB Risk Partners, internal Execution teams, Wells Fargo Regional teams, the Enterprise Global Services (EGS) teams, etc.
  • Assist Corporate Risk Programs with understanding and leveraging Wholesale operational risk data to effectively perform Independent Risk Management credible challenges
  • Develop and implement end-to-end integrated program design initiatives, including program design build-out, key stakeholder buy-in, communication strategy, roll-out and execution, and feedback solicitation for continuous improvement
  • Identify opportunities to further integrate BPRM and RCSA programs, and be a pro-active driver of change
  • Operate in an environment of programmatic transformations at the Wholesale and Corporate level

Additional responsibilities include:

  • Develop and implement program design change management and communications, with targeted messages for various key stakeholders
  • Coordinate with stakeholders from Wells Fargo Regional teams to gather incremental requirements and ensure that Wholesale programs are inclusive of their needs
  • Support the data strategy design and administration of the overall Wholesale BPRM and RCSA programs, taking accountability for cross-functional program elements
  • Develop tools to monitor/summarize the effectiveness of LOB controls with support and in collaboration with the Enterprise Global Services (EGS) team 

The role will coordinate closely with the following Stakeholder groups:

  • Wholesale Control Executive teams (FLOD):
    • IBPRC Business Process Management (BPM) team
    • IBPRC Risk & Control Self-Assessment (RCSA) team
    • IBPRC Enterprise Global Services (EGS) team
    • Front Line Risk Managers
    • Front Line Business aligned Compliance teams (Regulatory, Conduct, Financial Crimes)
    • Business Process Owners / Subject Matter Experts
    • Wholesale Self Assurance teams
    • Wholesale Operational Risk Type Programs (Business Continuity, Data Management, External Fraud, Fiduciary & Investment, Financial Reporting, Human Capital, Information Risk, Information Security, Safety & Physical Security, Technology, Third Party, Transaction Processing & Execution)
    • Wholesale Policy Office
    • Wholesale Operational Risk Business Oversight (ORBO) teams
  • Independent Risk Management (IRM) teams (2LOD):
    • Corp. Business Process Management (BPM) teams
    • Corp. Operational Risk Assessment Oversight (ORAO) teams (includes RCSA, Risk & Control Taxonomy Governance)
    • Corp. Compliance teams (Program & Governance, Regulatory, Conduct, Financial Crimes)
    • Enterprise Testing (Operational Risk Test & Validate (T&V), Compliance T&V)
  • Additional Stakeholder teams:
    • International teams (EMEA, APAC, CAN, LATAM)
    • IBPRC Control Executive groups outside Wholesale (Consumer Banking, WIM, PVSI, Enterprise Functions)
    • Enterprise Risk Identification & Assessment (ERIA)
    • Issues Management
    • New Business Initiative (NBI)
    • Fees & Pricing
    • Enterprise Risk Acceptance
    • Internal Loss Data (ILD) / External Loss Data (ELD)

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Ability to effectively partner and influence at the executive level
  • Knowledge and understanding of operational risk management in the financial services industry
  • Advanced Microsoft Visio skills
  • Experience communicating in both written and verbal formats with senior executive-level leaders
  • Experience with financial services businesses in a regulated environment
  • Experience working with executives, senior managers and subject matter experts across Wells Fargo
  • Ability to interact with all levels of an organization
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
  • Proven ability to design, develop and implement programmatic changes within an Integrated Business Process Risk & Control (IBPRC) framework
  • Strong relationship & key stakeholder management skills, ability to “connect the dots” and integrate different programs and teams
  • Strong experience in transformation, change management, and program design & integration
  • Strong Management Consulting background
  • Ability to liaise & coordinate with varying key stakeholders within and outside of Operational Risk practices within large financial services firm. 
  • Current or previous experience in Wells Fargo’s Corporate Risk group, Wells Fargo (e.g., Frontline & IRM teams, Compliance & Operational Risks, BPM, Test & Validate, Self-Assurance) 
  • Strong interpersonal and relationship management skills
  • Experience with operational risk program design and transformation
  • Experience with change management and communications
  • At least 8+ years of experience working in the financial services industry at financial institutions (or top-tier consultancy serving financial services clients) with both domestic and international operations
  • At least 5 years of experience in program management or operational risk management with responsibility for developing and implementing programs
  • Proven experience working with the equivalent of Enterprise-level and Wholesale-level executives
  • Proven ability to develop strong working relationships with key senior business, legal, compliance and risk officers
  • Six Sigma Black-belt / Green-belt
  • Working knowledge of process mapping tools, either VISIO or similar tool
  • Working knowledge of the Risk and Control Self-Assessment (RCSA) process
  • Working knowledge of the Business Process Risk Management (BPRM)

Street Address

AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
CO-Denver: 1700 Lincoln St - Denver, CO
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
IA-Des Moines: 800 Walnut St - Des Moines, IA
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Job Detailstop

Location Des Moines, IA, 50981, United States
Categories Quality Assurance/Safety

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Job Code 5504601-5

Featured Employers - view all