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Quality Assurance Analyst 2

Wells Fargo | Des Moines IA 50981 USA | Full Time | Posted: 08/16/2019

Job Descriptiontop

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country.  We serve mass market, affluent, and small business customers; as well as provide home and personal lending.  Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.  We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

This role is within our Verification of Employment Team and will perform all quality audits including review of calls, notes, logs, etc and share findings with team members and leadership. Will provide coaching and feedback to team and present any procedural updates/changes. Responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, claims, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations. Functions may include evaluating processes to ensure business standards are followed; providing guidance to lenders and other staff regarding documentation and underwriting requirements; reversing credit decisions where necessary; or evaluating in-process, closed, canceled and declined credit applications, insurance claims, accounts, files, systems and/or processes to ensure company standards are met. Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed. Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution. Performs ongoing reviews and generates reports summarizing results. Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance. May design and conduct training programs.



Required Qualifications

  • 2+ years of experience in one or a combination of the following: quality assurance, financial services administration, loan documentation, loan servicing, underwriting; or a BS/BA degree or higher



Desired Qualifications

  • Intermediate Microsoft Office skills
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to lead, train, and provide feedback to staff and corresponding managers



Other Desired Qualifications

Ability to identify trends and recommend product enhancements.
Ability to quickly learn business operations and processes.



Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.



Street Address

IA-Des Moines: 800 Walnut St - Des Moines, IA



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Job Detailstop

Location Des Moines, IA, 50981, United States
Categories Quality Assurance/Safety

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
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Job Code 5504596-2
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