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The CENTECH GROUP | Randolph TX 75475 USA | Full Time | Posted: 04/09/2024

Job Descriptiontop

  • Provide remote and desktop support and field technician support for desktops, portables, peripherals, and software
  • Troubleshoot Microsoft Office, Outlook, Win10, and Microsoft Teams/Office 365
  • Check system for authorized access to specific networks
  • Complete hardware implementation/installations
  • Troubleshooting software installs and issues
  • Reset passwords, creating accounts
  • Provide user support for the network and desktop hardware and software problems
  • Diagnose problems, and recommend and/or implement solutions
  • Create email accounts, change status in Active Directory
  • Support multiple U.S. Department of Defense (DoD) networks at different classifications
  • Support video teleconference (VTC) setup, operation, and scheduling

Job Requirementstop

  • The candidates shall have, at a minimum, three (3) years' experience in Information Assurance (IA) technology, and possess a Secret clearance.
  • Candidates shall possess 8570 IAT Level II Certification IAW 8570.01-M, Information Assurance Workforce Improvement Program.
  • The candidates shall have experience with Air Force approved Standard Desktop Configurations (SDC) (including but not limited to Windows 7/Windows 8/Windows 10) and approved MS Office software (including but not limited to 2007/2010/2013/O365).
  • The candidates shall have knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms and related support tools.
  • The candidates shall have experience with managing day-to-day configuration and operation of the software environment and hardware/operating systems.
  • The candidates shall have experience with mobile device support to include, but not limited to laptops, Slates, Personal Digital Assistant and cell phones.
  • The candidates shall have experience in evaluating potential information assurance security risks and taking corrective actions.
  • The candidates shall be knowledgeable in Video Telephone Conference projection systems (VTC) and associated sub-systems software listed in Appendix 3 to meet audiovisual requirements. This includes ensuring VTC equipment is operational and available for utilization. Not to include the setup of VTC appointments or conferences.
  • The candidates shall have experience interfacing with external agencies (such as, the Air Force Enterprise Service Desk) to resolve technical issues impacting directorate/unit users.

Job Detailstop

Location Randolph, TX, 75475, United States
Categories Information Technology

Location Maptop

Contact Informationtop

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Job Code 2319

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