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ServiceNow Developer

Leidos | WASHINGTON DC 56901 USA | Full Time | Posted: 07/19/2019

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Job Description:

The Federal Trade Commission (FTC) Infrastructure Management & Support Services (IMSS) program supports the FTC Bureau of Consumer Protection in protecting consumers and enforcing consumer protection laws through a set of integrated Information Technology (IT) services. This Task Order will help ensure the effective operations and maintenance of the Information Communications Technology (ICT) infrastructure. Based in Washington D.C, the engineering professional will function independently through the Engineering organization and develop custom applications in the ServiceNow platform to support critical business functions in addition to support the implementation of IT operations management and other modules of ServiceNow. Candidate will also support investigations, propose and assist in implementing improvements in process efficiencies and Information Technology Infrastructure Library (ITIL) compliance.

Primary Responsibilities
  • Design and develop solutions within the ServiceNow platform to include modifications of applications, forms, workflow, interfaces and any other customization.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Develop systems integrations and process automation. Advise functional and admin teams on design, development and overall ServiceNow best practices.
  • Perform continuous integration, continuous delivery, unit testing and assist with quality assurance.
  • Demonstrate good judgment, identifying problems in advance and proposing solutions.
  • Prepare and maintain up to date documentation for internal and external customers detailing configuration of deployed solutions.
  • Work with Security teams early in design phases to ensure solutions comply with FISMA controls and Federal security policies.
  • Participate in the creation of automated CI/CD solutions that deliver tools and processes for rapid on-going production operations.
  • Collaborate with infrastructure teams to create sound automation solutions.
  • Troubleshoot automation issues and find practical solutions to address barriers, enabling forward movement in the application lifecycle.
  • Implements and supports ITIL and process improvement initiatives that are part of ITIL strategy.
  • Evaluates, defines, develops, and deploys new Service Support processes and/or enhancements to existing processes.
  • Provides second line of support for implementation issues and questions.
  • Reviews and analyzes existing processes for effectiveness and efficiency and develops improvement strategies.
  • Analyzes documentation and technical specifications of processes under deployment or consideration to determine intended functionality.
  • Assist and provide support for the transition and implementation of new or enhanced solutions and the retirement of legacy or outdated services.


Basic Qualifications
  • Bachelor's degree and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience. Equivalent work experience may be substituted in lieu of a degree.
  • 8-10 years of related application development experience.
  • 4+ years of ServiceNow Development experience.
  • At least 5 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library.
  • 5 years of ITIL/ITSM industry experience with a comprehensive understanding of processes and in-depth knowledge of the various ITSM stages to include, but not limited to Incident Management, Problem Management, Change Management, Event Management, and Continuous Improvement.
  • Experience with ServiceNow AD, LDAP, and Single Sign On integration.
  • Automated Systems Deployment/Management Expertise.
  • Solid understanding of software lifecycle and software engineering best practices, including specification, documentation, configuration management, testing and quality assurance.
  • Excellent verbal and written communication skills.
  • Strong customer service focus.


Preferred Qualifications
  • ITIL Service Management Foundation certification
  • ServiceNow Certified Application Developer


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Location WASHINGTON, DC, 56901, United States
Categories Information Technology

Location Maptop

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Job Code 4288774

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