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ServiceNow Solutions Architect

Leidos | WASHINGTON DC 56901 USA | Full Time | Posted: 07/19/2019

Job Descriptiontop

Job Description:

The ServiceNow Solutions Architect will drive innovation and productivity for a growing ServiceNow practice that focuses on implementation and continuous improvement of ServiceNow implementations for federal agency clients. The successful candidate will be adept at the following:
  • Reviewing existing implementations and implementing improvements to support already contracted work
  • Recommending additional enhancements to provide added value to existing implementations
  • Provide pre-sales technical guidance and support to proposal generation for new projects
  • Ensure security architecture is consistent with federal standards and industry best practice
  • End-to-end architecture and implementation of ServiceNow out of box and customized solutions to support clients
  • Synthesis with ITIL compliance and industry best practice process design
  • Communication and coordination within a matrix organization to ensure on-time delivery of project requirements
  • M anaging multiple projects simultaneously and coordinating project activities in a way that minimizes project risks and issues in a client services organization.
  • Management of reporting, KPIs, dashboards, project plans, and project documentation from a solutions architecture perspective
  • Supporting development of training initiatives for end users


Basic Qualifications:
  • Requires a Bachelors Degree
  • Minimum 12 years of prior relevant experience with solutions architecture of ITSM solutions
  • Minimum 7 years with ServiceNow architecture across multiple product lines (ITSM, ITOM, ITBM, HR, Finance, etc.)
  • ServiceNow Certified Implementation Specialist
  • Experience with migration from legacy toolsets into ServiceNow
  • Experience with green field development of ServiceNow solutions
  • Experience with integration of legacy tools with ServiceNow
  • Experience building custom automation workflows, RPA, and development of customized modules
  • Facilitate requirements discussions with internal and external stakeholders and third-party contributors in support of lead project managers.
  • Familiarity with organizational change management including end user training
  • Experience creating and managing project documentation per project goals and objectives
  • Demonstrates a high degree of customer service and team work
  • Ability to manage multiple projects simultaneously
  • Knowledge of Agile/Scrum concepts with experience operating in Scrum teams
  • Knowledge of ITIL concepts
  • Experience working in a highly matrixed organization
  • Must have or be able to obtain a Public Trust Clearance.


Desired Skills:
  • ServiceNow Implementation Specialist Certification
  • ITIL v3/V4 Foundations Certification, advanced certifications preferred
  • Scrum Certification (PSM or CSM)
  • Experience working with the federal government


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Location WASHINGTON, DC, 56901, United States
Categories Information Technology

Location Maptop

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Job Code 4205752

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