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Dealer Services Representative

Manheim | Milton ON L9T7L9 USA | Part Time | Posted: 05/24/2022

Job Descriptiontop

Primary Location: 8277 Lawson Rd, Milton, ON, CAN

Division: Manheim

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 220362

Our team is growing, and we are excited to welcome additional members to our team. This role plays a key part in generating revenue, building relationships with dealerships, and ensuring customer satisfaction remains top priority.

As our Dealer Services Rep, youll work with clients and our local operational team to ensure that all sales run smoothly. Youll work closely with the Field Sales Staff to ensure that client expectations are top of mind. Youll be responsible for promoting and educating clients on various products and services provided by Manheim.

Heres what youll be doing more specifically:

  • Represent the Dealer Sales Lane at the location on sale days —promotes Manheim services, accept, and solicits reserve numbers from Dealers
  • Work with lane, department managers, market sales team, and other stakeholders to ensure each vehicle crosses the auction block on sale day and or is posted on our online platforms
  • Work directly with clients onsite (at auction) and offsite (dealerships)
  • Champion all sale day preparations (pre/post activities) related to in-lane and online sales
  • Demonstrate professionalism, establishes new relationships with dealers and builds on existing relationships to facilitate client retention and growth
  • Investigates, troubleshoots, and resolves client problems and issues; acts as a liaison when other departments are involved in problem solving
  • Assist with client care issues and respond to dealer inquiries, problems, or concerns
  • Educate clients on online platforms, Manheim services & products.
  • Provide assistance and training on platforms, if needed
  • Provide consultation to clients regarding setting of floor prices prior to every sale
  • Serve as the main point of contact for buyers and sellers
  • Organize vehicles staging and vehicle transport (pick-up and delivery) based on client request
  • Maximize the number of transactions on all sales platforms
  • Book and upload vehicles for dealers
  • Solicit inventory and offer additional services to all buyers
  • Identify sold units and facilitate transactions through completion
  • Work with manager to ensure a consistent and effective online and in-lane client experience
  • Walk vehicles for Dealer representative to ensure sale readiness
  • Review vehicles in sales line-up (both online and onsite), locates missing vehicles, and works with customers and operations team to ensure that vehicles are prepared for sale
  • Ensure that repairs are completed in a timely manner
  • Address incoming phone calls and shared email
  • Demonstrate safety commitment by following all safety and health procedures and modeling the behaviors
  • Perform any other task based on business needs


  • High school diploma or equivalent
  • 2-4 years experience in an administrative role with client service exposure
  • Sales mindset, we need someone that quickly sees opportunities
  • Valid drivers license
  • Good communication skills
  • Strong sense of organization, with great attention to detail
  • Resilient to change
  • Comfortable with digital platforms
  • Basic knowledge with Microsoft Office (specifically Excel)

What We Offer:

  • Twenty-four (24) days of paid time off per year

  • Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability)

  • Tuition Reimbursement and time off for studies

  • RRSP contribution plan with corporate matching component

  • Venngo Discount programs

  • Fast paced, multicultural work environment

  • Career pathing - opportunity for development and advancement within the Cox Automotive family of companies

  • Opportunity for involvement with local communities through company sponsored volunteering program

  • Cox Automotive Canada was named one of Greater Torontos Top Employers

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Milton, ON, L9T7L9, United States
Categories Sales/Retail/Business Development

Location Maptop

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Job Code 220362

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