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Client Relations Contract Specialist II

Cox Automotive | Sacramento CA 95899 USA | Part Time | Posted: 11/23/2021

Job Descriptiontop

Primary Location: 3268 Progress Way, Sacramento, CA, US

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202103787_60776510

This position is with the CMS Implementation/Account Management team. The schedule for the position will be Monday-Friday, 8:00AM-4:30PM.

This position will provide client and operational support to the Collateral Management Services (CMS) business. This position will interact with multiple internal teams and clients in order to answer client contract, service fulfillment and project questions, and create agreements for the agreed upon projects.

Your role:

  • Contribute to client satisfaction by providing a high level of customer service supporting non-managed clients with both general and complex contract and service fulfillment related questions and concerns
  • Provide comprehensive oversight of the lifecycle of projects. Work with internal and external stakeholders to gather and document requirements, establish timelines, obtain level of effort and determine pricing for initiatives like: database testing, client mergers/acquisitions, logo changes, name changes, data clean-up, and other special projects
  • Prepare, and obtain execution of contract related documentation like Service Request Forms (SRF); process pricing information through appropriate channels to ensure proper billing; properly disburse all fully executed documents; maintain contract renewal site of Sales & Marketing; update CRM with new client/contact information; assign Client IDs to new Clients
  • Client or client prospect due diligence and compliance document requests, as needed
  • Assist with resolution of invoice questions and disputes
  • Manage client cancellations
  • Educate clients on use of title management software
  • Other special projects and duties as assigned

Qualifications:

Minimum Requirements:

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
  • Highschool Diploma or GED
  • Generally 3 years of professional experience
  • Great communication skills with internal team members and our clients
  • Skilled with Microsoft Office
  • Highly organized and able to work in fast pace environment
  • Comfortable with conflict resolution

What we look for (preferred):

  • Knowledge of Titling business
  • Experience with SalesForce, SharePoint and Service Station a plus

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Sacramento, CA, 95899, United States
Categories Customer Support/Client Care

Location Maptop

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Job Code 202103787_60776510

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