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Service Desk Analyst I

Cox Automotive | Sacramento CA 95899 USA | Part Time | Posted: 11/30/2021

Job Descriptiontop

Primary Location: 9750 Goethe Rd, Sacramento, CA, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Variable

Requisition Number: 202104235


Job Description:

Under limited supervision, the Service Desk Analyst I support multiple functions within the department by providing support within the data workflows. The Service Desk Analyst I is the first line of contact for management, internal and external clients and reviews daily processes for maintenance, process improvement, research and analyzing file processing errors and service level agreements.

Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Sacramento or Wilimington office.

  • Monitor the constant flow of data and automation processes according to predefined expectations

  • Manage multiple tasks and work according to criticality and prioritization to meet departmental and client SLA requirements

  • Aid and support technical staff internally and externally

  • Verify files are formatted, named, and encrypted according to predefined expectations

  • Verify file locations and files are properly archived

  • Analyze files, logs, reports, and processes to find and identify errors

  • Perform investigation, analysis, documentation, and solution proposal for technical issues

  • Respond promptly to file delays, issues, or concerns

  • Manage test tasks and test environments while working with other departments

  • Work with databases

  • Manage service orders, error queues, and performance tracking requirements

  • Use support software programs, utilities, and executables to manage daily processes

  • May be expected to review, format, and input data for computer processing

  • Maintain and revise procedural lists

  • Research data and application issues using documented specifications

  • Provide various levels of troubleshooting assistance to internal and external clients

  • Create new or update existing batch files

  • Create new or update existing ASP page

  • Attend meetings pertaining to new onboarding clients and state

  • Record issue status and resolution in trouble ticket system

  • Identify and resolve file processing issues

  • Communicate with stakeholders about status of issues, proposed resolution, and timelines

  • Create system documentation as required

  • Perform metrics and progress tracking, and reporting

  • Monitor Daily Tasks as needed

  • Familiar with standard concepts, practices, and procedures within the field of Information Technology.

  • Understanding of software development life cycles

  • Proven ability to make decisions, operate independently, plan, and accomplish goals.

  • Ability to prioritize and handle multi-tasks simultaneously to meet deadlines while under pressure.

  • Strong critical thinking skills

  • Good organization skills: ability to prioritize multiple activities and objectives in a rapidly changing environment

  • Self-motivated, self-directed with limited guidance and independent thinking as well as an effective team player

  • Attention to detail and display tenacity in all aspects of technical support

  • Understanding of common software failures and faults

  • Ability to work other shifts as needed in a 24 x 7 environment.


Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

Education: High School Diploma or Equivalent

Experience: 2 + yrs

  • Knowledge of ASP/HTML, CSS, VB script, Fox Pro languages.

  • Experience in creating MS office documentation such as word, excel, power point and visual studios.

  • Experience with creating .bat file.

  • Experience in 24x7 automation suite.

  • Experience with Secure File Transfer Protocol (SFTP).

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Sacramento, CA, 95899, United States
Categories Engineering

Location Maptop

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Job Code 202104235

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