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Enterprise Operations Center Analyst II

Cox Automotive | Atlanta GA 30301 USA | Full Time | Posted: 08/11/2020

Job Descriptiontop

The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment. The EOC Analyst’s primary role will be to monitor the event console reacting to alerts, creating tickets, and executing Tier 0 tasks within SLA.

Day-to-Day Infrastructure Operations
  • Executes standard and repetitive technical and operational tasks.
  • Manages operational incidents to resolve them within agreed service levels according to their priority.
Monitoring and Alerting
  • Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly.
  • Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents.
Physical Data Center Operations
  • Receives new IT equipment delivered to site.
Continuous Improvement
  • Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
  • Contributes to regular operational performance reviews to generate continuous improvement opportunities.

Qualifications:

Essential
  • High school degree
  • 2 – 4 years of working experience providing infrastructure operations support
  • Working experience with monitoring technologies and analyzing real-time statistics
  • Working experience working with a ticket management/service desk system
  • Working experience in an ITIL-based environment
  • Working experience as a participant in a change management process
  • Working experience in Microsoft Office products

Desirable:
  • Working experience in a Network Operations Center (NOC) or IT Operations Center (EOC)
  • Networking, Linux, Splunk, AWS certifications
  • Military experience as a non-commissioned officer


Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Location Atlanta, GA, 30301, United States
Categories Unspecified

Location Maptop

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Job Code 8442_205025

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