View Job

Process Manager IV - West

Cox Communications Inc | Phoenix AZ 85003 USA | Part Time | Posted: 01/28/2020

Job Descriptiontop

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us, and lets build a better future together.

Role Summary


An authority on issues related to change management, process engineering, and process driven systems business requirements. Recognized as subject matter expert. Operates with extensive latitude for independent judgment within operational parameters. Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results. Provides mentorship and guidance to team members and associates.  May provide leadership to contractors or employees on a project or temporary basis.


Primary Responsibilities and Essential Functions 

  • Responsible for the effectiveness of highly complex & strategic business processes and develops sustainable, repeatable and quantifiable business process improvements.
  • Processes at this level affect enterprise-wide results; positive impacts are intended to be long term. Actions at this level can cause or prevent delays & cause inefficiencies of a multiple functions and may cause unnecessary expense affecting operational results
  • Manages the planning and implementation of highly complex process improvement and/or change management initiatives.
  • Coordinates matrixed team efforts to maximize performance, productivity and successful achievement of department/team metrics and goals.
  • Oversees data analysis, metrics, tools and budgetary expenses to assess best practices and effectiveness of processes and procedures and makes recommendations for improvement.
  • Ensures compliance across the organization with applicable processes and procedures.
  • Develops and implements processes to establish and maintain quality standards of existing products and services.
  • Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management.
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
  • Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented.
  • Organizes, leads and facilitates cross-functional project teams.
  • Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs.  This includes defining policies, methods & procedures and best practices.
  • Understands the implications and applications of emerging technologies along with non-technical processes.
  • Delivers presentations and training courses including measurement, analysis, improvement and control.
  • Contributes to development of an operating plan and budget; generally responsible for managing expenses within a budget; may manage or coordinate a project or budget or multiple project budgets.
  • Activities are typically more diverse covering multiple functions and significant scope/impact.


  • 7 or more years of experience in related field  (i.e. change management, business process design, etc.)
  • 5 or more years of experience if candidate possesses a related advanced degree
  • Demonstrated problem solving and analytical thinking skills.
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization


  • BS/BA degree in related discipline strongly preferred
  • Advanced knowledge of MS Word, Excel, Powerpoint, Access and Visio strongly preferred.
  • Black Belt/ASQ certification preferred 

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Detailstop

Location Phoenix, AZ, 85003, United States
Categories Project Management

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Job Code 8442_1915873

Featured Employers - view all