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Sr ESC Administrator

Cox Automotive | Winter Garden FL 34787 USA | Part Time | Posted: 12/10/2019

Job Descriptiontop

As a Senior Workforce Environment Administrator, you will be responsible for providing consultative guidance and case management support on various employee issues pertaining to compliance, policy and employee relations.  You will need to build strong partnerships and work closely with all levels of management, HR Business Partners, and other internal teams with a goal of driving a consistent, equitable and positive experience for our team members in line with our company values.  You will also need to be comfortable and confident managing multiple issues, at times for competing stakeholders, in a fast and ever-changing environment.


  • Providing guidance on team member concerns while assisting and demonstrating effective listening, probing, and investigatory skills with the ability to clearly and objectively synthetize information in a timely manner

  • Partner directly with the Employment Practices team and HR Business Partners, on recommendations to resolve inquiries, concerns, and opportunities for change in line with our company values

  • Act as a champion for compliance, helping to interpret company policies and processes, ensure consistent application, alignment with company priorities, and educate team members and other stakeholders as needed

  • Own assigned workforce environment cases in our case management system. Documenting findings according to best practices.

  • Providing follow-up and assistance to workforce environment administrators to keep cases meeting SLAs

  • Input, triage, and complete cases in our case management system and/or other systems of record

  • Partner with HR business partners, Employment Practices and other COEs to champion and promote a positive and open workplace environment, where team members are comfortable seeking guidance and receiving a prompt resolution of issues

  • Assist with information gathering for team member concerns and other reporting requirements



  • Preferred Bachelor’s Degree or equivalent in Human Resources, Business Management, or related field

  • Preferred 4+ years of experience in an HR professional environment

  • Ability to think and understand at all team member levels (exempt, non-exempt, corporate, field) when resolving issues

  • Strong influencing skills with the ability to advise and influence HR Business Partners and all levels of management around recommendations for resolving concerns and issues

  • Able to work with a minimum of supervision and with a sense of urgency

  • Excellent verbal and written communication skills

  • Capable of applying sound judgement and discretion when handling sensitive information

  • Proficient in Microsoft Office, including Excel, PowerPoint, and Word

  • Strong analytical skills, including ability to extract data

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Detailstop

Location Winter Garden, FL, 34787, United States
Categories Human Resources

Location Maptop

Contact Informationtop

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Job Code 8442_1911669

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