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Dealer Services Coordinator II

Cox Automotive | Caledonia WI 53108 USA | Part Time | Posted: 08/13/2019

Job Descriptiontop

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities:

  ·     Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.

·      Understand basic NAAA frame and structure guidelines

·      Perform basic mechanical checks on vehicles including, powertrain, drivetrain, and electrical components.

·      Understand basic vehicle valuation methods.

·      Collaborates with OVE Sales team and Dealer Services team to identify opportunities for growth.

·      Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.

·      Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 

·      Respond to customer inquiries relating to vehicles. Provide quality service and assist in   resolving problems.

·      Provides accurate and complete documentation of overall vehicle condition to support the  processing and sale of client and customer consigned vehicles in lane and online including but not limited to:

§  VIN recognition

§  Proper notation of all options and equipment

§  Proper odometer reading and operable function

§  Completing inspection process and data entry in appropriate time frames

§  Digital photo collection to specific criteria guidelines

§  Identification of common wear and tear

§  Identify damage, missing parts and mechanical problems by inspecting all customer vehicles at time of receipt (i.e. interior, exterior, odometer reading, trunk area, engine compartment, noting any damage or repair to frame, paint or other engine noise, AC/heater operation, radio, navigation system, tire condition, etc.).


·      Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

·      Perform other duties as assigned by management.





  • High School Diploma or equivalent required.

·   Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.

·   Valid Driver’s License and safe driving record required. 

·   Ability to drive vehicles with standard and automatic transmission. 

  • Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. 
  • Effective communication and organization skills required.
  • Commitment to providing excellent customer service essential.


Work Environment:


Regularly exposed to outdoor weather conditions. Moderate noise level.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Detailstop

Location Caledonia, WI, 53108, United States
Categories Business Management/Consulting

Location Maptop

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Job Code 8442_197059

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