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Supervisor-Production Wilmington Ohio

Cox Automotive | Wilmington OH 45177 USA | Part Time | Posted: 07/09/2019

Job Descriptiontop

The Supervisor-Production is responsible for the oversight and execution of daily duties, work flow and management of the department as well as assuring customer and client satisfaction.

Essential Functions:

• Supervise, coach, train, and mentors and provides guidance and assistance to staff in order to meet business goals and objectives.
• Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation. 
• Develop, implement and maintain procedures, controls and objective metrics to facilitate accurate measurements of performance and service level reporting.
• Develop project requirement and implementation schedules in conjunction with operations team members.
• Maintain Service Level Agreements with Clients for all transactions.
• Work collaboratively with your peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups.
• Interview applicants and make recommendations to hire.
• Participate in and make recommendations for employee recognition program.
• Provide corrective action in accordance with company policies.
• Ensure compliance with corporate policies and procedures.
• Prepare and administer performance feedback and reviews.
• Perform other duties as assigned by management.



•  High School Diploma or GED Required

•  2+ years of years experience, supervisory or leading a team Required

•  Prefer work experience in a high volume production and customer service environment in banking, insurance, mortgage or vehicle title administration.

•   Strong Leadership skills, including the ability to coach, motivate and instruct others to reach desired results in quality, production and accepted service levels.

•    Excellent written and verbal communication skills

•    Knowledge of MS Office, Word and Excel

•    Possess problem solving and advanced decision making skills

•    Prefer experience in vehicle title management, loan processing, DMV.

•    Travel Required less than 20% Travel            

•    Physical Demands on occasion lift and/or move up to 25 pounds

•    Typical Office Work 

Scope of impact of decisions: Immediate and related depts          

Result of decisions: Influences work results, productivity, and/or expenditures

Problem Solving: Develops solutions to problems, identifies and proposes alternatives   

Level of Autonomy: Work performed without appreciable direction; exercises latitude in determining assignment objectives

Budget Responsibility: Works/Spends with approved budgets      

Management: Has formal supervisory responsibility for a team (>2)         

•  Customer Service Representatives

•  Service Support Agents

Key Internal and External Contacts:
Internal: Call Center and Title Teams      
External: Clients and Customers

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Detailstop

Location Wilmington, OH, 45177, United States
Categories Business Management/Consulting

Location Maptop

Contact Informationtop

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Job Code 8442_197708

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