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Senior Project Manager - Global Human Resources

Bank of America | Charlotte NC 28299 USA | Full Time | Posted: 09/17/2021

Job Descriptiontop

Job Description:

The Senior Project Manager will be a member of the Global Human Resources (GHR) Shared Services team and will be aligned to various projects across GHR.

Responsibilities include, but are not limited to:

  • Facilitates across multiple areas (business, operations, technology, key partners) to drive critical change initiatives.
  • Oversees analysis of current-state and development of future-state to facilitate implementation.
  • Integrates knowledge of end to end business process into program planning and decisioning processes.
  • Driving planning and execution of complex, cross functional projects, including process only and technology
  • Partnering with operations to assess and prioritize business needs/requirements to maximize impact
  • Working independently, using process excellence expertise and proven demonstration of strategic thinking and tactical planning with an ability to turn complex ideas into well-structured processes.
  • Assessing the adoption risk associated with the change effort.
  • Communicating risks and rewards associated with decisions and actions to stakeholders in business-oriented terms and ensure all controls are in place to sustain risk mitigation.
  • Identifying, developing and executing strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes.
  • Developing concise and succinct presentations that will influence dialogue at all executive levels including the expertise in knowing the fine balance between detailed and high-level messages.
  • Requires skillful communication abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.
  • Develop strong partnerships and relationships including full coordination with business partners; fully accountable for engaging the appropriate partners to drive the work and deliver against expected outcomes.
  • Utilizes sound process improvement models and techniques and fully understands project management methodologies.
  • Balanced expertise in process design, process re-engineering and project management, including operational improvements at the enterprise level.
  • Must be able to work within compressed deadlines.
  • Results oriented, establishment, tracking and delivery of business case results      

Enterprise Role Overview

Responsible for projects limited in scope to LOB products, processes or functions although some may have cross-functional or inter-departmental implications. Serves as primary contact to senior department managers for critical change initiatives. Responsible for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Responsible for clearly defined responsibilities and accountabilities for key project roles. Assesses the adoption risk associated with the change effort. Communicate risks and rewards associated with decisions and actions to stakeholders in business-oriented terms and ensure all controls are in place to sustain risk mitigation. Identifies, develops and executes strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes. Creates a clear, coherent approach to guide effective program/initiative setup, execution and control. Leads the Adoption & Sustainment of Change. Identifies and makes recommendations regarding work that will potentially proceed, be delayed or stopped when environment changes occur. This role may manage a team of resources and budget. Excellent project management skills, including the ability to prioritize work and meet deadlines. Typically 5+ plus years of project management experience.

Job Requirements

  • 7+ years of all aspects of end-to-end project management experience including process improvement/re-engineering, technology change efforts, adoption & engagement
  • Experience executing complex people, process and technology change efforts in a senior project manager role
  • Proven experience with managing a large, complex group of stakeholders and ability to communicate effectively and influence decisions to achieve desired results
  • Excellent proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio
  • Exceptional decision making skills with an assertive and proactive communication style
  • Exceptional communication skills (verbal, written and presentation) and active listening skills
  • Ability to navigate enterprise control functions and manage end-to-end processes
  • Demonstrated ability to effectively manage risk and drive business outcomes drive business outcomes
  • Exceptional analytical skills with ability to comprehend, document, evaluate and improve complex business processes
  • Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines
  • Ability to manage a project or phases of a project in a fast-paced, matrixed environment with strong attention to detail and accuracy
  • Relationship Management - Ability to build relationships and interact with Technology, Change Management, Business and external (3rd party) partners
  • Demonstrated experience mobilizing resources to drive results
  • Deep knowledge of the project delivery lifecycle
  • Effectively deals with ambiguity and adapts to changing environments
  • Ability to work with diverse team members in virtual environment
  • Ability to engage across multiple levels of the organization, prioritize work and meet deadlines

Desired Skills:

  • Process design experience
  • Project Management Professional Certified preferred
  • Agile, PMI or Six Sigma certification a plus
  • Deep knowledge of Bank of America Enterprise Change Standards, Policy and Tools

Job Band:



1st shift (United States of America)

Hours Per Week:


Weekly Schedule:

Referral Bonus Amount:


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Location Charlotte, NC, 28299, United States
Categories Information Technology

Location Maptop

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Job Code 21044767

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