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Performance Improvement Consultant

Bank of America | Tampa FL 33611 USA | Full Time | Posted: 03/24/2020

Job Descriptiontop

Job Description:

Identifies strategies and solutions that are directly linked to organizational and business goals by establishing and maintaining partnerships with key business leaders, SMEs, and vendors to identify and drive performance improvement change. Will identify opportunities for improvement, conduct an analysis to determine root causes, propose solutions, scope out projects, implement solutions and assess impact. Solutions include process improvement or integration, leadership development, skill development and training. Individual contributor role.

Required Skills:
• Proven ability to coach, manage, and develop employees driving proficiency and performance in a customer centric environment
• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
• Proficiency in day to day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
• Mastery of our values, strategy, operating principles and commitments and how they provide the framework for how we work together as a team and achieve our purpose to help make financial lives better.
• Demonstrated knowledge of CCS Operating Model across all roles, including client relationship care, one team strategy, service & risk framework, product knowledge, systems and principles of responsible growth and operational excellence
• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Demonstrated partnership skills
• An avid learner; demonstrates bank acumen and keeps up with current Consumer Client Services strategies and developments; understands current challenges facing CCS associates & team members
• Ability to influence virtually
• Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant
• Based on geographic location, the ability to travel approx. 25-40% of the time (As needed)
• Strong Presentation Skills
• Strong Leadership Skills

Desired Skills:

•               Bachelor’s Degree or higher preferred

•               Familiar with call centers (Team Manager, Management &/or Leadership)

•               Familiar with Consumer Client Services (Support and/or Experience Leading within CCS)


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Tampa, FL, 33611, United States
Categories Administrative/Clerical Support

Location Maptop

Contact Informationtop

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Job Code 20003603-1

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