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Sr Business Control Specialist (Merchant Services)

Bank of America | Newark DE 19711 USA | Full Time | Posted: 01/28/2020

Job Descriptiontop

Job Description:

Line of Business Role Description

The Senior Business Control Specialist assists the development and execution of internal controls and operational excellence within Operations, with a focus in one of the following areas; Client Experience and Complaint Management, Operational Risk Requirements, Governance and Reporting, and Operations and Controls. The Specialist acts as an ambassador of the risk culture, with an emphasis on a strong strategic approach to regulatory compliance that meets the needs, while also accommodating future growth.

  • Lead the execution of internal control discipline and operational excellence within the line of business.
  • Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans.
  • Execute line of business specific process and tools to drive adherence to enterprise-wide standards.
  • Support the implementation of processes within the line of business through ongoing monitoring and testing of controls.
  • Identify issues and/or control improvements for remediation, while leading the build-out of action plans and milestones.
  • Serve as a point of contact and SME in partnering with Risk, Audit, Legal, Human Resources, line of business associates and regulators.
  • Provides guidance and oversight of line of business sales training and enablement curriculum in support of operational excellence.
  • Client Experience and Complaint Management:
    • Complaint outlier tracking, investigations and performance management liaison. 
    • Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.
    • Process documentation and identification of operational control metrics, level of risk measurements and reporting. 
    • Develops QA/QC test scripts and measurement systems for existing and new controls. 
    • Leads risk reduction plans on non-performing controls.
    • Perform portfolio monitoring.
  • Operational Risk Requirements, Governance and Reporting, Issue Resolution:
    • Leads the line of business operational risk functions including:
      • Business Continuity Resolution planning.
      • UCRA oversight System access controls-privacy and TCPA oversight.
      • Third party partner management oversight and controls.
    • Prepares and facilitates local governance and reporting routines including: Operational Risk Forums and Control Dashboards.
    • Leads the development and implementation of Policies, Standards and Practices.

Required Skills

  • 3 to 5 years of risk management, compliance, operational controls and/or LOB experience.
  • Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population.
  • Bachelor’s degree in Business, Finance, Law, or related field or comparable professional experience
  • Project management experience – participant or lead including Six Sigma, PMP and or Agile certification.
  • Ability to make swift and sound decisions that demonstrate both strategic and tactical analytical and leadership skills.
  • Demonstrated leadership while managing operational risk to appropriate requirements and standards.
  • Sound judgment.
  • Ability to as act as a trusted advisor at all organizational levels, including ability to develop and deliver substantive presentations to executive leadership.
  • Demonstrated ability to work in a team environment and collaborate across the organization.
  • Strong strategic thinking with ability to focus on end-to-end operational risk activities and their respective value
  • Understands and executes balance between growth, risk and profitability
  • Excellent written and verbal communication skills
  • Strong collaborative and facilitative skills, including relationship building skills
  • Ability to build consensus and skillfully influence throughout the organization
  • Microsoft Office Suite products, including but not limited to Visio, Excel, SharePoint and Project

Desired Skills

  • Preferred experience in Merchant Services and/or Acquiring Payments

Shift:

1st shift (United States of America)

Hours Per Week:

40

Job Detailstop

Location Newark, DE, 19711, United States
Categories Education/Instructor/Training

Location Maptop

Contact Informationtop

Contact Name -
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Job Code 19067526-3
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