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Client Service Representative

Bank of America | Jacksonville FL 32256 USA | Full Time | Posted: 12/06/2019

Job Descriptiontop

Job Description:

As a Health Benefits Solutions Representative, you will be working in an inbound contact center taking over 50 calls per day and/or chatting online with clients asking questions or inquiring about their Heath Savings Account (HSA) or Flexible Spending Account (FSA).

What you’ll do
As a Health Benefits Solutions Representative you will be responsible for the following via phone and/or online chat:
Providing every client with clear, complete and accurate responses to their questions and inquiries, while updating the system with notes on each client interaction
Guiding clients step by step through how to execute various transactions on their accounts (i.e. filing a claims, ordering debit cards, password resets, suspend lost/stolen cards locating statement or tax documents etc.)
Ensure client privacy is protected by authenticating each call and not answering questions or providing information to unauthorized users
Effectively managing risk by fully adhering to processes/policies/procedures and proactively identifying and escalating  potential risks
Navigating through multiple applications and tools to understand processes/policy/procedures and research and resolve issues with client accounts

Required skills:

  • Minimum one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidence
  • Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information
  • Proven ability to professionally and tactfully handle confrontational and/or stressful interactions
  • Demonstrated written communication skills with the ability to type error-free, clear, descriptive and succinct instructions and responses, while being proficient on the keyboard
  • Proven experience with effectively reviewing documentation/files, quickly identifying errors and taking action to resolve the errors
  • Must have experience gathering, absorbing and using facts/information to make effective and timely decisions
  • Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures
  • Must be able to succeed in an environment in which you are constantly being held accountable for metrics

Desired skills:

  • Experience working in a client focus environment
  • Knowledge of Heath Savings Account (HSA) or Flexible Spending Account (FSA)  


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Jacksonville, FL, 32256, United States
Categories Banking/Investment

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
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Job Code 19076735

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