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GWIM Entry Operations Representative - Investment and Securities Operations

Bank of America | Jacksonville FL 32246 USA | Full Time | Posted: 12/06/2019

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Job Description:

The Investment and Securities Operations Teams play a significant role within Global Wealth & Investment Management and U.S. Trust. Our dynamic department is responsible for the custody and settlement of assets, the invoicing and collection of revenue and sub-accounting services such as recordkeeping. Our teams are relied heavily upon for participation in projects and initiatives that help promote responsible growth for the business and our Clients. We focus on minimizing risk and promoting a positive Client experience. Teams interface daily with Financial Advisors, Investment Managers and Internal and External Business partners to provide all manners of operational support for Merrill Lynch and U.S. Trust accounts.

Opportunities exist for team members to develop leadership, project management and technological skills. We offer excellent career development opportunities to foster skills and talent.

The Managed Account Services Department’s responsibilities include but are not limited to the following:
• Supporting Clients enrolled in Merrill Lynch’s Investment Advisory service that offers access to diversified portfolios based on strategic asset allocation ideas designed to address Clients’ long term investment goals
• Supervision of the Profile Production and posting of Alternative Investment Fact Cards, generating approximately 1,660 quarterly sales literature documents intended for Financial Advisor and Client distribution
• Processing of Investment Manager payments to approximately 242 Third Party Investment Managers comprising of over $45 million for customized investment advisory services to Merrill Lynch Clients
• Timely resolution of discrepancies in over 150 Managed Account trading ledgers, equity and fixed income trading account ledgers and manager payment ledgers for Third Party Investment Managers
• Ensuring a positive Client experience and minimizing the risk of trading errors by monitoring and analyzing daily outages due to discrepancies for trades, corporate actions and non-trade transactions for over 1.5 million accounts enrolled in a Managed Product
• Revenue generation by providing invoicing for over $1 billion on an annual basis, receivable reconciliation and revenue reporting for Transfer Agency and Sub-Accounting services
• Revenue generation by facilitating billing and fees for Merrill Lynch and U.S. Trust accounts utilizing Merrill Lynch’s Investment Advisory services (combined $8.8 billion)
• Risk mitigation by supporting the accuracy of security data attributes in the Managed Account portfolio trading platforms

The duties of this particular role include, but are not limited to:
• Knowledge of Managed Products program requirements, platform changes and enhancements
• Build and strengthen sustainable relationships with internal and external business partners
• Professional communication (written and verbal)
• Ability to research and resolve inquiries from internal and external business partners
• Support department initiatives
• Manage risk by identifying and escalating items appropriately
• Process improvement and technology enhancement coordination
• Update/Maintain accurate procedures

The required hours are 8:00am to 5:00pm with overtime, as necessary.

Required skills:

  • Detail oriented and able to research and resolve complex issues
  • Collaborative mindset with an ability to build and maintain excellent working relationships
  • Ability to understand technical systems and data flow
  • Strong organizational and time management skills
  • General knowledge of accounting and financial reporting
  • Career oriented individual seeking to grow within the organization


1st shift (United States of America)

Hours Per Week:


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Location Jacksonville, FL, 32246, United States
Categories Banking/Investment

Location Maptop

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Job Code 19073846

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