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Service Delivery Consultant

Bank of America | Charlotte NC 28255 USA | Full Time | Posted: 03/24/2020

Job Descriptiontop

Job Description:

Individual Contributor who works on the successful partnership and lead of design, delivery, financial management, communication and/or administration of talent acquisition contract labor program.

This role is responsible for governance and service delivery oversight of a portfolio of high risk vendors in GHR. Specific focus on vendor performance management and maintaining compliance to enterprise vendor management policy and requirements. Directs governance support activities (incident/issue/risk management, release management, change control, capacity management, audit remediation etc.).

  • Will work closely with external vendors.
  • Independently evaluates program and program cost, effectiveness and usage, and designs recommended improvements.
  • Has extensive, in-depth knowledge of talent acquisition and can operate independently in handling transactions.
  • Strong client relationship skills used to control and coordinate all aspects of a transaction including presenting executive summary of performance and effectively managing multimillion dollar budget.
  • Responsible for effectiveness of onboarding and off boarding contract labor as well as administratively managing system access and technology needs of our talent acquisition contractors. 
  • Works closely with talent acquisition Workforce Manager on delivering against resource management strategy.

Enterprise Role Overview

A fully contributing member of a team or teams. Under the direction of a Service Delivery Manager, provides analysis in the support of the successful design, delivery, financial management, communication and/or administration of complex, corporate-wide HR product(s)/program(s) that may include Compensation, LD, Learning, Payroll, Shared Services or Staffing. Additionally, may be responsible for performing routine research and follow-up.

Required Skills

  • Minimum 5 years of experience in talent acquisition or HR vendor management experience with contract labor
  • Proven experience in influencing and building effective working relationships with customers, peers and external providers in order to ensure delivery fully integrated services
  • Excellent verbal and written communication skills – must be able to understand and explain complex topics to lay people in clear, concise and understandable terms
  • Demonstrated analytical and research skills - ability to communicate and analyze multi-dimensional data, draw conclusions, and evaluate business gaps & requirements
  • Strong project management /participation  skills, including the ability to prioritize work and meet deadlines
  • A team player who thinks and acts cross-functions
  • A problem solver with a “can do” attitude, consultative approach and client service mentality
  • Highly organized and numerate
  • Proficient in Microsoft Office suite of products, with emphasis on strong Excel (familiar with lookup's, pivots, conditional formulas)  and PowerPoint skills
  • Bachelor’s Degree or equivalent/relevant work experience
  • Ability to assimilate complex data into a results-based story and effectively present the results; including the ability to develop concise, effective senior level presentations

Desired Skills

  • Understanding of service contracts and service level agreement strategies and application
  • Basic understanding of Human Resources Information Technology and application components
  • Experience with internal control teams (audit / risk / compliance)


1st shift (United States of America)

Hours Per Week:


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Location Charlotte, NC, 28255, United States
Categories Human Resources

Location Maptop

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Job Code 19068898

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