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Collections & Recovery Group Operations Manager

Bank of America | Newark DE 19711 USA | Full Time | Posted: 10/11/2019

Job Descriptiontop

Job Description:

Primary point of contact for one of Collections & Recovery’s collection vendors.  Responsibilities include daily interaction with the operational leaders of the vendor to understand collateral repossession performance to ensure success in meeting collateral repossession targets.  In addition, performance manager is responsible to work closely with vendor team on all control and compliance testing quickly remediate any findings.  Performance manager is responsible for going on-site no less than one time per quarter and assess operations through a on-site workbook.  

Required Skills:

  • Ability to learn new systems quickly
  • Superior leadership, problem solving and organizational skills
  • Strong ability to communicate (written and verbal) with executive level internal and external partners
  • Ability to manage and shift priorities
  • Proven analytical, logical reasoning and problem solving skills
  • Strong attention to detail
  • Courage to challenge a status quo
  • Proficiency with Microsoft Office suite of products
  • Business control experience
  • Collections Experience 
  • Project Management background
  • Vendor Management experience
  • 3-5 years supervisory experience
  • Bachelor's degree or 8-10 years of Operations experience

Desired Skills:

  • Six Sigma Black Belt

Enterprise Role Overview:

Manages a major operations segment or multiple operations units of a similar nature for a site, region or product line within the company's internal operations activities. Functions managed typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions. Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes within line of business/operations segments. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Responsible for budget/expense management, reporting and forecasting for areas managed. Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 associates that are typically subordinate supervisors or exempt specialists. Manages department(s) that typically have 8 - 250 associates that may cover multiple shifts/sites. Bachelor's degree or 8-10 years of Operations experience preferred, including 3-5 years supervisory experience.


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Newark, DE, 19711, United States
Categories Manufacturing/Production/Operations

Location Maptop

Contact Informationtop

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Job Code 19066621-3

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