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Operations Manager - Legal Operations

Bank of America | Newark DE 19713 USA | Full Time | Posted: 10/15/2019

Job Descriptiontop

Job Description:

Manages a specific operations segment or a small operations unit of the company's operations activities . May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Required Skills:

Recent 2+ years prior management skills, including coaching and leadership experience

• Experience with legal documents
• Proficient in Microsoft applications – Word, Excel, PowerPoint, Outlook, SharePoint , etc.
• Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.
• Previous retail banking, operational or analytical experience.
• Strong negotiation skills.
• Deadline driven and able to work under pressure.
• Able to foster and grow business relationships with different LOBs.

Desired Skills:
• Ability to drive optimum accuracy and efficiency.
• Flexible to meet varying hours/days, when necessary.
• Past experience communicating with law enforcement officials, internal/external attorneys and state/government agencies."


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Newark, DE, 19713, United States
Categories Manufacturing/Production/Operations

Location Maptop

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Job Code 19064672

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