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Strategy Analyst II/III - Collections

Bank of America | Newark DE 19711 USA | Full Time | Posted: 10/11/2019

Job Descriptiontop

Job Description:

Collection and Recovery Strategies / Operations Enablement develops initiatives and tactics that help our customers through difficult times while mitigating losses for the Bank.  A Consumer Product Strategy Analyst must be able to work independently to develop recommendations that consider their research and analysis, the regulatory framework, and competing strategies.  The analyst must then leverage communication and influencing techniques to build consensus and drive implementation.  This high visibility position offers a unique opportunity to interact with senior managers and drive significant business results.

Collections and Recovery utilizes traditional voice treatment, alternative non-voice treatment, leveraging both Agency and Legal vendor treatment, digital presence, customer segmentation, and customer specific offers to optimize performance.  A Strategy Analyst’s role leverages data analysis to maximize ROI while maintaining operational quality and ensuring a positive customer experience on a range of products from Consumer Card, Business Card, Consumer Vehicle Lending, and Home Equity Line of Credit.

Areas of focus include:

Leveraging data and/or models to identify customer contact preferences and response trends.

Optimizing customer treatment sequence across both traditional and alternative channels to improve ROI as well as the customer experience.

Aligning operational processes to the current loss environment.

Optimizing Recovery treatment decisions between Internal, Digital, Agency and Legal options

Aligning operational processes to the current loss environment.

Required Skills:

• Strong analytical and problem solving skills as demonstrated by 3-5 years of related experience

• Quantitative analyst experience, including skills like data mining and statistics within SAS / SQL or similar platforms

• Strong evidence of leveraging analytics to drive business results

• Skilled with MS Office (Excel, Access, Word, and PowerPoint)

• Proficient at written and oral communication, including presentation skills

Desired Skills:

• Advanced data mining / programming and analytics experience with SAS/SQL as demonstrated by +2 years of experience

• Experience working within the Bank's data infrastructure (Teradata, The W, SQL Server, etc.)

• Experience with business case development/financial statements

• Experience with process design/redesign (ex. Six Sigma, Engineering)

• Advanced Degree (MBA (Operations preferred), Industrial Engineering, Statistics, etc.)

• Default Collections or Project / Change Management experience

Enterprise Description

A Strategy Analyst is responsible for initiative ideation and implementation with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures.  This includes development of complex programs to extract data using multiple databases to acquire statistical and financial data, leveraging portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results, building relationships with internal business partners and external agencies, and participating in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. 2-5 years SAS and/or SQL experience preferred.


1st shift (United States of America)

Hours Per Week:


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Location Newark, DE, 19711, United States
Categories Education/Instructor/Training

Location Maptop

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Job Code 19062168-6

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