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Consumer Business Control Manager

Bank of America | Jacksonville FL 32256 USA | Full Time | Posted: 08/16/2019

Job Descriptiontop

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Consumer and Small Business Risk Program Design & Execution team is accountable for driving adherence to policies and standards across Consumer & Small Business, including design, implementation and execution of routines, tools, reporting and analysis to ensure effective risk management.

As a Business Control Manager you will

Implement and govern Consumer programs in order to drive adherence to enterprise policies and standards. Accountabilities include, but are not limited to:

  • Acts in the lead capacity for integrating various risk management policy and standard requirements into the business activities by developing and executing risk management programs
  • Interact with and influence key stakeholders across Consumer & Small Business and enterprise policy owners and support functions
  • Identify and communicate key themes and updates on work program across different levels of the organization
  • Interacts with second line of defense partners on activities to support risk governance
  • Responsible for the production of scorecards and program status materials on a regular basis
  • Supports quality assurance routines to ensure adherence to relevant policies and standards
  • Participate in regulatory exams and internal audits, providing evidence of adherence to policies and standards
  • Develops and maintains effective reporting and communication routines to achieve senior leadership awareness of program performance

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Requirements (at minimum must have 1):

You’re a person who has (required skills)

  • 5+ years of work experience, with a track record of leading complex, highly visible programs
  • 3+ years of experience in business controls, compliance, risk or other comparable control function role
  • Bachelor’s Degree
  • Strong MS Word, Excel, SharePoint and PowerPoint skills

And you are a person who:

  • Champions change and operational excellence
  • Is an enthusiastic, highly motivated with a strong work ethic and an intense focus on achieving results
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Thinks strategically and applies critical thinking to identify and solve problems
  • Influences and navigates stakeholders effectively
  • Is exceptional at problem-solving, issue resolution and time management
  • Demonstrates strong listening, communication and presentation skills
  • Embraces the opportunity to work side by side with team and partners (not remote)
  • Is available to travel up to 10% of time, and is able to work weekends and/or extended hours as needed
  • Solutions oriented-agility to adjust, react with optimism and professionalism by utilizing critical thinking skills / business acumen and resources to make sound business decisions and reduce risk

Preferred Skills:

You’ll be better prepared if you have (desired skills)

  • Experience with regulatory inquiries, responses and exams
  • Previous experience as owner of a policy or standard
  • Deep knowledge of and ability to navigate the Consumer & Small Business organization


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Jacksonville, FL, 32256, United States
Categories Education/Instructor/Training

Location Maptop

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Job Code 19052084-8

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