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Ops Lead MKTS

Bank of America | Jacksonville FL 32246 USA | Full Time | Posted: 08/23/2019

Job Descriptiontop

Job Description:

Job Description

  • Manage a team of approximate 80 associates in Jacksonville within GBAM Operations
  • Develop an engagement model with business and operations leaders
  • Enhance the oversight of Global Business Services (India) functions supporting the AMRS operational functions
  • Business Transformation: Determine the optimal target operating model for the team

Required Skills

  • 7-10 years or more of operations and client service experience in the Financial Industry, preferably in a high visibility, high pressure environment
  • Ability to lead large, diverse operations teams for optimum execution and delivery against BAU goals
  • Fosters effective teamwork, with demonstrated ability to run teams at peak efficiency
  • Keeps process improvements and quality assurance at the forefront in daily interactions
  • Ability to manage both BAU operational goals, as well as leading ad-hoc projects
  • Excellent interpersonal skills, with a demonstrated ability to communicate with senior stakeholders and Executives and influence them to action
  • Excellent communication skills – verbal & written
  • Ability to work well under pressure and flexible to adjust to changing priorities
  • Demonstrated ability to meet deadlines and excellent time management skills
  • Project Management/Change Experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Job Detailstop

Location Jacksonville, FL, 32246, United States
Categories Manufacturing/Production/Operations

Location Maptop

Contact Informationtop

Contact Name -
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Job Code 19052720
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