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Lead Operations Representative (3rd Shift)

Bank of America | Scranton PA 18507 USA | Full Time | Posted: 08/16/2019

Job Descriptiontop

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Required skills:

  • Strong written and verbal communication skills
  • Strong computer navigation/literacy skills
  • Strong knowledge of Microsoft software (Excel, Power Point, Word)
  • Strong knowledge of SharePoint
  • Extensive knowledge of end-to-end workflow process
  • Ability to build and sustain relationships as well as lead by influence
  • Flexibility to work extended hours during heavy workload periods
  • Manage multiple priorities with attention to detail
  • Ability to interpret and analyze reports to identify trends
  • Demonstrates subject matter expertise
  • Goals and results oriented
  • Manages risk effectively
  • Takes ownership, self motivated and highly organized
  • Ability to work Mon-Fri 1:00am-10:00am

Desired skills:

  • Bachelors Degree Preferred


3rd shift (United States of America)

Hours Per Week:


Job Detailstop

Location Scranton, PA, 18507, United States
Categories Manufacturing/Production/Operations

Location Maptop

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Job Code 19054833

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