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Analyst - Collection Channel Strategies

Bank of America | Newark DE 19711 USA | Full Time | Posted: 10/15/2019

Job Descriptiontop

Job Description:

Collection and Recovery Strategies / Operations Enablement develops initiatives and tactics that help our customers through difficult times while mitigating losses for the Bank. A Consumer Product Strategy Analyst must be able to work independently to develop recommendations that consider their research and analysis, the regulatory framework, and competing strategies. The analyst must then leverage communication and influencing techniques to build consensus and drive implementation. This high visibility position offers a unique opportunity to interact with senior managers and drive significant business results.

In addition to traditional voice-calling treatment, Collections utilizes alternative channel treatment to reach its delinquent customer base, including direct mail, email, text, and online websites. The Channel Strategies team leverages a data analysis to maximize ROI while maintaining operational quality and ensuring a positive customer experience. Areas of focus include:

  • Leveraging data and/or models to identify customer preferences and response trends with respect to various alternative channel treatments.
  • Optimizing the treatment sequence across both traditional and alternative channels to improve ROI as well as the customer experience.
  • Trigger-based channel treatment.
  • Channel sequencing and integration strategies.
  • Leveraging existing channels to increase on-line visitation and self-servicing rates.
  • Lining operational processes to the current loss environment

Required Skills:

  • Strong ability to prepare and leverage data and data statistics to recognize business opportunity
  • Strong evidence of leveraging analytics to drive business results
  • Skilled with MS Office (Excel, Access, Word, and PowerPoint)
  • Proficient at written and oral communication, including presentation skills

Desired Skills:

  • 2+ years programming and analytics experience with SAS/SQL, Python, or R
  • Experience working within the Bank's data infrastructure (BACARDI, The W, SQL Server, etc.)
  • 4-year degree (prefer Bachelor of Science)
  • Experience with business case development/financial statements
  • Experience with process design/redesign (ex. Six Sigma, Engineering)
  • Advanced Degree (MBA, Industrial Engineering, Statistics)
  • Experience managing projects, and maintaining project timelines with cross-functional contributors and stakeholders (especially Agile project management)

Enterprise Role Description:

Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.


1st shift (United States of America)

Hours Per Week:


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Location Newark, DE, 19711, United States
Categories Education/Instructor/Training

Location Maptop

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Job Code 19051000-5

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