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Commercial Support Specialist-DFS- Orlando

Bank of America | Orlando FL 32801 USA | Part Time | Posted: 07/19/2019

Job Descriptiontop

Job Description:

Serves as primary resource for Navigator coverage and deal teams, client contact info, deal pipeline, industry/legal codes, and systems of record linkages timeliness, completeness and accuracy. Executes national and regional requests (ex. Client Survey Contact, Pipeline exceptions), self-identified audit issues, AML/KYC refresh, remediation projects (ex. Virtual vault, positive pay/liability letter) and supports annual client migration. Coordinates Client Management Process (CMP) activities including monthly team meetings, regular updates to the Client Action Plans, pre-call planning and PAM session preparation. Provides industry, prospecting, and client research packaging and production support to the client teams for use in the sales process and assist with sales presentation content. Has primary responsibility for Customer Due Diligence processes by ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering, Money Services Businesses, other high risk indicators or industries, and related Know-Your-Client activities. Manages risk activities related to wires, check fraud, overdraft/ uncollected funds and serves as point of contact for overdraft monitoring and escalation wires.

The majority of these duties above align into 3 high-level categories: Data Integrity, Market/Sales Support, and Policy and Regulatory Compliance/Operational Risk.

  • Required Skills;

  • Must demonstrate a strong client focus
  • Possession of an awareness and understanding of the bank, and operational aspects of the products and services used by clients desired
  • Must demonstrate good interpersonal and overall communication skills
  • Must demonstrate the ability to manage time and varying work responsibilities
  • Must demonstrate strong collaboration and teaming skills
  • Strong analysis/technology skills (esp Excel functions, PowerPoint, Word, SharePoint) able to perform intermediate functions in these systems.
  • BA/Undergraduate degree

Desired Skills;

  • Knowledge of GCB banking systems - Interact, KYC processing systems, Navigator, etc.


1st shift (United States of America)

Hours Per Week:


Job Detailstop

Location Orlando, FL, 32801, United States
Categories Unspecified

Location Maptop

Contact Informationtop

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Job Code 19044205

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